Fix a problem
The common problems and what to do about them. Open a question to see the answer.
She isn’t answering
Every reply fails with “Could not complete reply”
With your own keys, her ElevenLabs credits have usually run out, so top up your ElevenLabs plan. With your account or a pairing code, check your account page: it shows how many requests are left today, and they come back at midnight UTC. If some are left, tell us with Help and feedback in your account’s menu, at the bottom left of her window. Also check your internet.
The status line says “Gemini key rejected”
Update the key in Settings > Keys and developer tools > Keys & voice.
She stopped responding
Her service restarts itself within seconds and the window reconnects. After five stops in ten minutes it stays stopped: close Lila and open her again.
“Connect Lila Cloud in Keys & voice first”
The phone link works through Lila Cloud. Sign in to your account: click your account at the bottom left of her window, then Sign in or create an account. Or connect with a code; see Connect her to her online services.
She can’t hear me, or mishears me
She can’t hear me at all
- “Microphone access denied”: allow Lila to use the microphone in your computer’s privacy settings.
- “Microphone missing or busy”: set the microphone you want as the default in your sound settings, and close other apps using it.
- Space does nothing: click an empty part of her window, and check the keyboard (push-to-talk) button is on.
- Taps shorter than 0.3 seconds are ignored. On a computer without a suitable graphics card, the first thing you say after she starts can take a while.
She mishears me
Move closer and turn down a TV, music or other voices; they confuse her whatever the settings. Try “Remove background noise” off and on to see which suits your room. Holding Space is steadier than hands-free.
She talks over herself, answers herself, or won’t stop when I talk
Use headphones. Otherwise turn the speakers down, and interrupt with Space, typing or Stop.
Her voice stopped after the laptop woke, or after plugging in headphones
Her next line should play by itself. If it seems stuck, press Replay, or pick the output again in Settings > Voice and microphone > Microphone and speakers and press its refresh button (Reconnect audio).
Something didn’t happen
She said “the action is queued” and nothing happened
It’s waiting for you in the Approve Action box.
A permission box appeared
Read it, then Allow This Access or Decline. After allowing, ask again (“Access allowed; task not resumed”). If it says “Request expired or changed. No new access was granted.”, ask again.
A reminder came late
If Lila was fully closed when it fell due, she says it when she next opens (“Sorry, this one’s late.”), and a timer says it “went off while I was closed”. Keep her running, or turn on Hey Lila so closing the window leaves her in the tray.
She won’t open an app
Apps other than Chrome, Notepad and Calculator need full machine access. See Machine access.
Spotify stopped working
After a restart, press Connect Spotify again. If she can’t play, start playing something in Spotify on the device you want, then ask again.
“That’s a lot of timers and reminders already.” or “Memory is full.”
You’ve reached 50 timers and reminders, or 500 memories. Cancel or remove some.
Installing and the window
“Windows protected your PC” when installing
Click More info, then Run anyway. On a Mac, use Open Anyway in Privacy & Security. On Ubuntu, an AppImage that won’t start may need libfuse2.
Her window looks bare: text but no animations
The graphics driver failed and she restarted without it. If it keeps happening, restart the computer or update the graphics driver.